ABOUT US
We deliver mental health services that improve the life, health, and wellbeing of individuals and families in the El Paso community.
Our Vision: All individuals and families in the El Paso community have access to mental healthcare services.
Our Core Values:
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Be truthful and above reproach in all things—we always do the right thing.
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Be compassionate and respectful—we treat others as we want to be treated.
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Be responsive—we respond to needs within our community, and communicate clearly and in a timely manner with stakeholder and partners.
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Exceed expectations in all areas of service.
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Maintain a healthy work/life balance.
OUR SERVICES
Providing Counseling Services to Local Families Since 1892
OUR MISSION
The mission of Family Service of El Paso is to deliver mental health services that improve the life, health, and wellbeing of individuals and families in the El Paso community. As the largest mental health service agency in El Paso, we uniquely suited to serve local clients from nearly every demographic.
Over 75% of our clients are low income (by HUD Section 8 guidelines) and 87% of our clients are Hispanic. To serve this population, we constantly strive to ensure our services are affordable, accessible, and culturally competent.
Our commitment to providing access to mental health services by:
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Expanding access to high-quality mental health counseling services to help underserved individuals and families get the treatment that they need to recover, thrive, and enhance their overall wellness.
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Strengthening strategic partnerships by collaborating with local organizations that deliver complementary services, such as health care.
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Developing the next generation of mental health professionals and increasing the number of providers in the El Paso border community, to address sizable.
We measure progress of our programs through the following metrics:
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Output: We annually measure our output by comparing it to the output of the prior year
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Outcomes: We measure our outcomes using the Outcomes Rating Scale. The scale allows us to measure clients’ weekly well-being and cumulative outcomes of the entire agency.
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Client Satisfaction: We requests clients complete the Family Service of El Paso Client Satisfaction Survey quarterly. This gives clients an opportunity to express their opinions about our services and to provide suggestions as to how we can improve.
FSEP Welcomes
Linda Gonzalez-Hensgen
Interim Executive Director
Family Service of El Paso is pleased to announce the appointment of Linda G. H. Hensgen as Interim Executive Director.
Linda brings a long record of service and leadership to the organization and to the El Paso community. Over the years, she has served on numerous boards, councils, and committees across education, faith-based, and nonprofit sectors. Her experience includes leadership roles with Family Service of El Paso, evolve Credit Union, All Saints Catholic Church, and a variety of local and statewide organizations dedicated to education, financial aid access, and community support.
She has been recognized with several awards, including the TASFAA Hall of Fame Award and the NASFAA Leadership Award, highlighting her decades-long commitment to service and advocacy. In addition, Linda has shared her expertise widely through presentations, testimonies, and active involvement in higher education and community initiatives.
As Interim Executive Director , Linda will help guide Family Service of El Paso through this transition period, working closely with the board, staff, and community partners to continue advancing the organization’s mission of providing compassionate counseling care to the El Paso community.
We are grateful for her leadership and look forward to moving. ahead together.
MEET OUR TEAM
.
.
SERVING THE
EL PASO
COMMUNITY
FOR MORE THAN
100 YEARS
Dalila Guerrero
Front Desk & Records Secretary
Fabiola Licon
Director of Finance and Operations
Sucett Sanchez
Administrative Assistant for Client Services
WE ARE
FAMILY
SERVICE OF
EL PASO
.
WE ARE FAMILY
SERVICE OF EL PASO
.
.
SERVING THE
EL PASO
COMMUNITY
FOR MORE THAN
100 YEARS
Alejandra Sanchez, LPC
Director of Clinical Services
Therapist
Working Hand-in-Hand with Psychiatric Care Providers
Family Service of El Paso facilitates access to psychiatric care at our facilities through our partnership with Project Vida.
Psychiatric care is scarce in our community, especially for lower-income clients. At Family Service, we are uniquely positioned to serve clients by offering therapists and prescribers under the same roof.
This improves collaboration and provides better quality of care to our clients.
Organizational
Funding
Family Service of El Paso is a private, non-profit social service agency governed by a volunteer board of directors. All proceeds and donations we receive go towards supporting the broader cause of providing access to mental health services at Family Service of El Paso.
BOARD OF DIRECTORS
EXECUTIVE COMMITTEE
Tiffany Etterling
PRESIDENT
Vice President, Operations, Amped Strategy
Daniel F. Collins
SECRETARY
Senior Staff Attorney -University Medical Center of El Paso
Amanda Sanchez
PRESIDENT-ELECT
Operations Director-Corporate Development, Tigua Inc.
Nydia Torres, CPA
TREASURER
Company Manager
El Paso Electric
BOARD MEMBERS
Christopher Medlin Pharm. D BCPS
Ozzie Ramirez, Pharm. D. MBA
Jose "Cookie" Carmona
Greg Shearman
Christian Salas
Amber Banda
Alejandro Gracia
Janel Lujan
Kathy Carillo
How We Fund Our Mission to Provide Mental Health Services
Our services are funded through a combination of the following sources:
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Insurance billing
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Fees collected from clients (according to their ability to pay)
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Grants
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Contracts
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Fundraising
Family Service of El Paso would like to invite you to join us in bringing
help and healing to mental illness.