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ABOUT US

We deliver mental health services that improve the life, health, and wellbeing of individuals and families in the El Paso community.

Our Vision: All individuals and families in the El Paso community have access to mental healthcare services.

The core values that guide our organization include:

  1. Be truthful and above reproach in all things—we always do the right thing.

  2. Be compassionate and respectful—we treat others as we want to be treated.

  3. Be responsive—we respond to needs within our community, and communicate clearly and in a timely manner with stakeholder and partners.

  4. Exceed expectations in all areas of service.

  5. Maintain a healthy work/life balance.

OUR SERVICES

Providing Counseling Services to Local Families Since 1892

OUR MISSION

The mission of Family Service of El Paso is to deliver mental health services that improve the life, health, and wellbeing of individuals and families in the El Paso community. As the largest mental health service agency in El Paso, we uniquely suited to serve local clients from nearly every demographic.

Over 75% of our clients are low income (by HUD Section 8 guidelines) and 87% of our clients are Hispanic. To serve this population, we constantly strive to ensure our services are affordable, accessible, and culturally competent.

Our commitment to providing access to mental health services by:

  • Expanding access to high-quality mental health counseling services to help underserved individuals and families get the treatment that they need to recover, thrive, and enhance their overall wellness.

  • Strengthening strategic partnerships by collaborating with local organizations that deliver complementary services, such as health care.

  • Developing the next generation of mental health professionals and increasing the number of providers in the El Paso border community, to address sizable.

We measure progress of our programs through the following metrics:

  • Output: We annually measure our output by comparing it to the output of the prior year

  • Outcomes: We measure our outcomes using the Outcomes Rating Scale. The scale allows us to measure clients’ weekly well-being and cumulative outcomes of the entire agency.

  • Client Satisfaction: We requests clients complete the Family Service of El Paso Client Satisfaction Survey quarterly. This gives clients an opportunity to express their opinions about our services and to provide suggestions as to how we can improve.

MEET OUR TEAM

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Hector Garcia

Finance & Administration Director

SERVING THE 
EL PASO
COMMUNITY
FOR MORE THAN
100 YEARS

 

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Dalila Guerrero

Front Desk & Records Secretary

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Fabiola Licon

Administrative Manager & Billing/Credentialing Specialist

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Sucett Sanchez

Administrative Assistant for Client Services

WE ARE
FAMILY
SERVICE  OF
EL PASO

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MEET
OUR
NEW
EXECUTIVE
DIRECTOR

David Chayer

Executive Director

David Chayer joined the FSEP team on Nov 1, 2023 to proceed the leadership of our former Executive Director, Richard Salcido.

David has over 24 years of nonprofit leadership, management and fundraising experience at the local, regional, state and national levels. He previously served the American Red Cross for over 14 years in multiple senior leadership positions across the country, including El Paso, TX, Dallas, TX, Tallahassee, FL, Washington, D.C, and Corpus Christi, TX.  David began his Red Cross career as the State Director of Government and External Relations in Illinois, representing the Red Cross to state and federal government leaders, raised $3 million in state support for Red Cross capital projects, and coordinating statewide disaster response and planning with emergency management.

In addition to his experience with the Red Cross, he also served as the first statewide Executive Director for The ALS Association Texas Chapter, a senior level position with the Council for a Strong America in Washington, D.C. where he raised over $3M in grant funding and, more recently served as an Executive Director for domestic violence and sexual assault centers in Texas and Illinois. Prior to joining Family Service of El Paso, he served as the National Development Director for the League of United Latin American Citizens (LULAC).

Before joining the nonprofit world, David worked for six years in state and local government in Illinois, including positions with the Office of the City Manager of the City of Carbondale, Office of the Illinois Lt. Governor, and the Illinois General Assembly. In 2000, David was elected to the Divernon Village Board in his first-ever campaign for public office. He has also served as an Adjunct Instructor at Blackburn College where he taught State and Local Government. Chayer also served as a volunteer firefighter, and, for five years, served as the Head Cross Country Coach at Auburn Junior and Senior High School in Illinois.

Originally from St. Anne, Illinois, David holds a Bachelor of Arts degree in Political Science from Blackburn College in Carlinville, Illinois and a Master’s of Public Administration degree from Southern Illinois University at Carbondale. He is married to his wife Zyanya and has two daughters, Zyanya Dorothy Chayer and Katie St. Peter.

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Working Hand-in-Hand with Psychiatric Care Providers

Family Service of El Paso facilitates access to psychiatric care at our facilities through our partnership with Project Vida.

 

Psychiatric care is scarce in our community, especially for lower-income clients. At Family Service, we are uniquely positioned to serve clients by offering therapists and prescribers under the same roof.

 

This improves collaboration and provides better quality of care to our clients.

Organizational

Funding

Family Service of El Paso is a private, non-profit social service agency governed by a volunteer board of directors. All proceeds and donations we receive go towards supporting the broader cause of providing access to mental health services at Family Service of El Paso.

BOARD OF DIRECTORS

BOARD OFFICERS

LINDA GONZALEZ-HENGSGEN

PRESIDENT

RETIRED

TIFFANY ETTERLING

PRESIDENT-ELECT

GENERAL MANAGER

RIO GRANDE TRADE

AMANDA SANCHEZ

SECRETARY

TRAINER

GLOBAL CORPORATE

 

CHRISTIAN SALAS

TREASURER

ASSISTANT PROFESSOR OF SOCIAL WORK

EL PASO COMMUNITY COLLEGE

BOARD MEMBERS

DANIEL COLLINS

CHRISTOPHER MEDLIN

MICAH D. MILLER

NYDIA JONES

 

MARIA ELENA GARZA D'VARGAS

GABRIELLA REED

Our services are funded through a combination of the following sources:

  • Insurance billing

  • Fees collected from clients (according to their ability to pay)

  • Grants

  • Contracts

  • Fundraising

Family Service of El Paso would like to invite you to join us in bringing

help and healing to mental illness. 

 

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