The mission of Family Service of El Paso is to deliver mental health services that improve the life, health, and wellbeing of individuals and families in the El Paso community. As the largest mental health service agency in El Paso, we uniquely suited to serve local clients from nearly every demographic.

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Over 75% of our clients are low income (by HUD Section 8 guidelines) and 87% of our clients are Hispanic. To serve this population, we constantly strive to ensure our services are affordable, accessible, and culturally competent.

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Our commitment to providing access to mental health services by:

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• Expanding access to high-quality mental health counseling services to help underserved individuals and families get the treatment that they need to recover, thrive, and enhance their overall wellness.

• Strengthening strategic partnerships by collaborating with local organizations that deliver complementary services, such as health care.

• Developing the next generation of mental health professionals and increasing the number of providers in the El Paso border community, to address sizable.

We measure progress of our programs through the following metrics:

• Output: We annually measure our output by comparing it to the output of the prior year

• Outcomes: We measure our outcomes using the Outcomes Rating Scale. The scale allows us to measure clients’ weekly well-being and cumulative outcomes of the entire agency.

• Client Satisfaction: We requests clients complete the Family Service of El Paso Client Satisfaction Survey quarterly. This gives clients an opportunity to express their opinions about our services and to provide suggestions as to how we can improve.